Polestar wants to keep its American customers satisfied and they’re ready to meet their complaints via a mobile service program developed especially for owners who don’t live near an authorized service point. This program will request an available Polestar technician to get to the customer’s location and perform a host of different procedures, including various software updates and minor repairs. So far, the same service is offered by Tesla.
Such an investment was done to meet the customers’ comfort and if over-the-air updates are needed, this means that no more big trips to the car service for small services, except for those major, which are pretty rare. This good news comes just a few weeks after the automaker released its new over-the-air update for the 2 that including an encrypted Bluetooth signal rather than on a radio frequency, meaning it is immune to replay attacks, the automaker says.
“With Polestar’s mobile service offering, customers don’t need to worry about the distance between them and their nearest Polestar service point. Although Polestar Spaces are rapidly opening in most major cities, mobile service is a convenient solution for those without a local Polestar authorized service point,” said the Head of Customer Service & Quality at Polestar North America, Steve DeGrazio.
At this time, Polestar currently operates service points in cities such as Austin, Boston, Denver, Los Angeles, New York, Phoenix, and the San Francisco Bay Area. So far, customers who live within 150 miles of a service point have the guarantee that their vehicles would be picked up and delivered back to them with no charge at all.