Mini Pioneers Hybrid Sales Model in 2024: Bridging Digital and Physical Car Buying

by AutoExpert   |  20 October, 2023

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The upcoming year is set to witness a significant shift in sales strategy within the BMW Group, with Mini spearheading this change. Starting January 1, 2024, Mini will roll out what's being termed as a hybrid sales model in Italy, Sweden, and Poland. But what does this new sales model entail, and how does it stand in comparison to Tesla's existing direct sales model?

The BMW Group aims to enhance its sales approach by integrating retail partners, a move designed to standardize prices nationally while fostering a more direct customer interface. As this transition unfolds, a sharp focus will be placed on digitalizing the entire purchase journey, enabling customers to seamlessly toggle between online and in-person buying experiences according to their preferences.

Mini

It's crucial to note that BMW Group's agency model isn't designed to overshadow the existing retail network but rather to complement it. The importance of retail partners and personalized customer interactions is well recognized.

These partners are slated to continue playing a pivotal role in the new model, ensuring customers continue to receive the high-quality consultation and care synonymous with BMW.

Mini

At its core, the new sales model melds online and physical channels, underpinned by an integrated IT system. This blend aims to furnish customers with an enhanced and personalized buying journey. While digitalization is a key pillar, the model is crafted to cater to a spectrum of customer preferences with ease.

Furthermore, this model opens up the entire BMW Group vehicle inventory to retailers, broadening the array of options available to customers.

Mini

The distinct difference between Tesla's sales model and BMW Group’s agency model lies in the treatment of the existing retail network. Tesla is known for its direct-to-customer sales approach, circumventing traditional dealerships by selling vehicles through company-owned showrooms and its website. On the flip side, BMW’s methodology nurtures and elevates the existing retail network, which remains a cornerstone in the new sales strategy.

Mini

In essence, BMW Group’s hybrid model extracts the merits from both digital and physical realms, granting customers the liberty to choose between or blend online and in-person experiences.

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