EV Showdown: Non-Tesla Brands Lead in Customer Satisfaction

by AutoExpert   |  13 November, 2024

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Big news from the electric vehicle scene! Turns out Tesla hаs some serious competition these dаys. According to the latest J.D. Power survey, other cаr brands like Ford and GM are actually making Tesla owners a bit envious when it comes to customer satisfaction.

With car prices skyrocketing аnd everyone scrambling for the few models available, you'd think we'd all be a bit grumpy. But, believe it or not, people аre feeling pretty good about their new rides these days. The overall satisfaction score is up a smidge to 847 out of 1000.

Customer Satisfaction

Here’s where it gets spicy: Non-Tesla electric cars are scoring higher than ever on the satisfaction meter with an 877, leaving Tesla trailing slightly at 870. Looks like the old guard automakers have been paying attention, upgrading everything from the cup holders to the console materials, and making sure all the tech in the car actually makes life easier, not harder.

What's really drawing smiles? Cars that are packing features that feel familiar and intuitive—think the simplicity of using your smartphone but on your dashboard. That’s probably why people who plug into Android Auto or Apple CarPlay are the happiest of the bunch.

Customer Satisfaction

It’s an interesting shift, especially for Tesla, which has been the go-to for electric car enthusiasts but now finds itself having to work a bit harder to woo new fans.

And if you’re wondering about the biggest gripe? It’s still the infotainment systems. Even though they’ve improved, they’re not quite there yet. More reason to stick with what you know and love from your phone's interface, right?

Customer Satisfaction

So, whether you're a Tesla fan or thinking about switching camps, it looks like the race for the best electric vehicle is just heating up. Who will you root for?

Catch you on the flip side!

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